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Terms & Conditions

1. Supplier Identification

CaterZone.co.uk is a site operated by CATERZONE LIMITED, registered in Republic of Ireland with Company No: 435791.

Our main trading address is:

Caterzone Limited
Unit 10, Ashbourne Business Centre
Ballybin Road
Ashbourne
Co. Meath
Republic of Ireland

VAT number: IE 9654123S
Phone Number: 0800 917 8803
Phone Number: +353 1 8357060
Email: sales@caterzone.co.uk

2. General

These conditions and no others shall apply to all quotations and all orders and contracts for the manufacture or sale of goods.

3. Property of the Goods

The legal title to any goods supplied by CATERZONE LTD shall not pass to the customer until the full price of the goods has been paid. If the customer defaults in any payment due to us then we may forthwith take possession of all goods in respect of which such payments are due.

4. Liability

The goods supplied by us should only be installed by suitably qualified tradesmen. The goods should only be operated in accordance with the manufacturers instructions.

The customer is responsible for ensuring that all persons using the goods shall be familiar with the proper method of operation.

5. Delivery and Risk

Please check your delivery carefully when it arrives! - It is essential that all deliveries are checked before being signed for.

Whilst CATERZONE LTD will make every effort to deliver the goods in accordance with pre-arranged dates and times no guarantee is given by CATERZONE LTD as to delivery times or dates nor will it accept liability for loss or damage occasioned by any delay in delivery. If no date is specified then goods will be delivered within 8 days of purchase unless informed otherwise. CATERZONE LTD is not responsible for any loss of trade due to delay.

Delivery will be made only to the address specified by the customer. 

Delivery of the goods shall be deemed to be made on the arrival of the goods at the nominated delivery point prior to off loading and the risk in the goods shall thereupon pass to the purchaser. 

6. Claims for Damages or Short Delivery

Please check your delivery carefully when it arrives! - It is essential that all deliveries are checked before being signed for.

Any item which is delivered in damaged packing or appears to be in damaged in any way is signed for as “damaged”. If the goods are signed for without any comments then the carrier will deem the goods are “received in good condition”. If the good are later discovered to be damaged the carrier will not entertain any claim whatsoever. In such circumstances there will be no liability on the part of Caterzone Limited to offer compensation.

Where the customer shall seek to claim for damage in transit or for shortage of delivery or loss of goods this must be done in writing to us within three days of delivery.

The company reserves the right to offer a refund only for the item that has been broken in transit.

7. Returns & Right to Cancel. 

All customers have the right to cancel their orders under the The Distance Selling Regulations which gives consumers extra protection when buying online. Specific legislation here that applies is regulation 8 of The Distance Selling Regulations.

You have the right to cancel the purchase of a good without having to give a reason at any time within the "cooling off period" of seven working days, beginning on the day after you receive the goods.

If you are in possession of the goods you are under the duty to retain them and take reasonable care of them. You must send the goods back to us to our contact address at your own cost (unless we delivered the item to you in error or the item is damaged or defective) as soon as possible once you have cancelled the contract.

We reserve the right to make a charge not exceeding our direct costs of recovering the goods if you do not return the goods or if you return them at our expense.

Once you have notified us that you wish to cancel the contract, any sum debited to us will be refunded to you as soon as possible and in any event within 30 days of your cancellation.

You will not have any right to cancel a purchase for the supply of goods made to your specifications or clearly personalised;

Items must be returned unused and in original packaging. The item must be in a saleable condition. Large or bulky items may be subject to a restocking charge of 25% of the invoiced price of item being returned. Description of "large or bulky items" is at the discretion of CATERZONE LTD.

Certain last-in-line and special-order items may be non-returnable. Please ask before ordering if any of these conditions apply to the goods you are purchasing if you are unsure.

We will refund your payment once we have received and processed the item as soon as possible and in any event within 30 days of notice of cancellation. You will be liable for any charges incurred in returning the goods to or if you fail to return goods you will be liable for any charges incurred in relation to attempts to collect the goods. 

8. Guarantee

All products carry a minimum of 12 months warranty except where displayed with special warranties.

Exceptions regarding warranty claims are:

  • Misuse of equipment
  • Improperly maintained
  • Incorrectly installed
  • Terms of Payment

Unless otherwise stated in writing payment is due in full at time of order.

We take great care to ensure that all images are a true representation of our products. We take no responsibility for slight changes in manufacturers deviations.

9. Prices

Prices are subject to change at any time without prior notice. Prices shown are exclusive of VAT. As CATERZONE LIMITED is based in Republic of Ireland, if you are VAT registered in the UK then no VAT will apply to your invoice provided that you have selected 'VAT Registered Business' during the ordering process and provided us with your VAT number. This is know as intra-community supply.

10. Privacy

Your privacy is important to us. At no time will we share your information with any third-party except where required to do so by law or where required to do so for the purpose of completing your order. For further information please see our dedicated privacy policy

11. Payment & Security

All online payments are processed securely by Realex Payments. Realex Payments are certified by all the major UK and European banks. 

When making payment you will be redirected to the secure (SSL) Realex payment page. At no time will CaterZone see or have access to your payment information.  

12. Conclusion

These terms are governed by Irish and EU law. Any contract for the purchase of goods from this site and any dispute or claim arising out of or in connection with any such contract will be governed by Irish law.